FAQs
Frequently Asked Questions (FAQ)
How can I contact Velora Avenue?
You can reach us at info@veloravenue.com. Our dedicated customer service team is here to assist you with any inquiries or concerns!
Do you ship worldwide?
Yes, we proudly offer worldwide shipping to ensure that everyone can enjoy our premium shower products.
Where do you ship from?
All orders are shipped directly from our warehouse in Hong Kong.
Can I change or cancel my order?
To ensure swift processing, please request any changes or cancellations within 12 hours of placing your order. After this window, we are unable to accommodate requests. Once you receive your order, you can return it for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal for your convenience.
When will my order be processed?
Orders are processed from our warehouse Monday to Friday. Please allow 1-3 business days for processing. During holidays and sales, processing times may be extended. We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, please allow 2-4 weeks for your order to arrive.
What if I don’t receive my order?
If your order has not arrived within 30 days of shipping, please contact us, and you will be eligible for a full refund.
Will I be charged customs and taxes?
Prices on our site are displayed in US Dollars and are tax-free. However, you may be responsible for duties and taxes upon delivery, as determined by your local customs office. We are not liable for delays caused by customs procedures.
How do I return an item?
To initiate a return, please email us at info@veloravenue.com. We’ll guide you through the process.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive any incorrect, defective, or damaged items, please contact us immediately. Include your order number and photographs of the product. We will work diligently to resolve your issue as quickly as possible.
When will I receive my refund?
Refunds will be processed to your original payment method. If you paid by credit or debit card, allow 7-10 business days for the refund to appear in your account after we receive your returned item or cancellation request. If you have not received your refund yet, please check with your bank or credit card company, as it may take some time to post.